At Sun Kissed Yards, we strive to provide an exceptional shopping experience. This policy outlines our terms for cancellations, returns, exchanges, and refunds, ensuring full transparency and an easy-to-follow process for our customers.
Returns and Refunds
Eligibility for Returns:
- Items must be returned within 30 days of delivery.
- Returned items must:
- Be unused, unopened, and in their original packaging.
- Be free from wear, damage, or alterations.
Non-Returnable Items:
- Custom-made or personalized products.
- Gift cards.
- Clearance or sale items (unless defective).
Return Process:
- Contact us to initiate a return:
- Email: management@sunkissedyards.com
- Phone: +1 (406) 500-8510
- Provide your order number, reason for return, and any supporting details (e.g., photos for defective items).
- Ship the item(s) to our designated return address:
- Item will be shipped by to the manufacture, we will provide you the manufacture information & address via email or a method of your choice.
Refund Processing:
- Refunds are processed within 7 business days of receiving and inspecting the returned item.
- Refunds will be issued to the original payment method.
Restocking Fee:
- A 25% restocking fee applies to all returns, except for defective or incorrect items.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless:
- The item is defective.
- The return is due to an error on our part.
Dispute Resolution for Defective/Incorrect Items:
- In cases of disputes (e.g., customers claiming defects or incorrect items), our team will evaluate the issue based on submitted photos and descriptions.
- If confirmed, we will issue a full refund or replacement, covering shipping costs.
Cancellations
Before an Order Ships:
- Orders can be canceled any time before they leave the warehouse for a full refund.
- To cancel your order, please contact us:
- Phone: +1 (406) 500-8510 (Available 7 days a week, 9:00 AM - 9:00 PM EST)
- Email: management@sunkissedyards.com
- Cancellation requests will be processed immediately.
Custom Orders:
- Custom or made-to-order products cannot be canceled or refunded, as they are manufactured specifically for your requirements.
- All sales are final for custom-made and personalized products.
Exchanges
- Exchanges are permitted within the 30-day return window.
- Customers are responsible for shipping costs during the exchange process.
- Contact management@sunkissedyards.com to initiate an exchange.
Damaged or Defective Items
- Inspect your order upon receipt and report any damage or defects within 24 hours of delivery.
- Contact us with:
- Photos of the damaged item(s).
- A brief description of the issue.
- If confirmed, we will issue a replacement or refund at no additional cost.
Warranty
- Warranty terms vary by product.
- For specific warranty details, please refer to the product pages or contact us directly:
- Email: management@sunkissedyards.com
- Phone: +1 (406) 500-8510
- Warranty claims for items damaged upon arrival must be submitted within 30 days of delivery.
Promotions and Discounts
- For "Buy One Get One" (BOGO) promotions:
- Both items must be returned for a full refund.
- If only one item is returned, the refund will reflect the price of the item when purchased individually.
Chargebacks
We are committed to resolving issues quickly and efficiently. If you experience a problem with your order, contact us before initiating a chargeback:
- Email: management@sunkissedyards.com
- Phone: +1 (406) 500-8510
Disputes will be resolved within 5-7 business days of receiving your request. Filing a fraudulent chargeback may result in legal action.
Additional Information
- Return Label: Customers are responsible for generating and covering the cost of return shipping labels.
- Refund Method: Refunds will only be issued to the original payment method.
- Final Sale Items: Currently, we do not offer "final sale" items. Any future "final sale" products will be clearly labeled as non-returnable.
Agreement to Terms
By using this site, you agree to the terms outlined in this policy. If you do not agree to these terms, please refrain from using the site.
Contact Us
For any questions or concerns about our return and refund policy, contact us:
Email: management@sunkissedyards.com
Phone: +1 (406) 500-8510
Business Information
Legal Name of Entity
Sun Kissed Yards
Corporation Identification
734741010
Montana Registration Identification
E1472454 - 16297278
Business Address
821 N 27th St
Ste C Unit 1118,
Billings, MT 59101