At Sun Kissed Yards, our goal is to bring you premium heating solutions with a focus on transparency, efficiency, and customer satisfaction. Here's an inside look at how we operate to serve you better:
Our Partnerships with Trusted Brands
We collaborate with leading manufacturers such as Majestic, Kingsman, Breckwell, Dimplex, Ironstrike, Invicta, Superior Fireplace, and True North, who handle the storage, packaging, and shipping of our products directly to customers. This approach ensures all products come straight from verified manufacturers, guaranteeing their quality and origin. By shipping directly from the manufacturers' warehouses, we minimize handling delays and ensure that products reach customers faster. This streamlined logistics process reduces transit times, enhancing the overall shopping experience.
Order Fulfillment and Customer Notifications
Our process is designed to keep customers informed at every step
Order ConfirmationAfter placing an order, customers receive a confirmation email detailing the item(s) purchased, pre-authorization of payment, and estimated processing time.
Processing time for all orders is 1–2 business days, ensuring quick fulfillment.
Shipping Updates
Once the order is shipped, tracking information is sent to the customer via email within 24 hours of the product leaving the warehouse.
Customers can expect delivery within 3–9 business days, depending on their location.
Transparency
If tracking information isn’t received within 6 business days, customers can easily reach out to us at management@sunkissedyards.com for assistance.Lifetime Post-Purchase Support
Our Lifetime Support sets us apart in the industry. Whether you need technical assistance, product guidance, or help finding a local installer, our team is here to assist. Customers can contact us anytime during business hours by:
Phone: +1 (406) 500-8510Email: management@sunkissedyards.com
Commitment to Authenticity and Quality
We work exclusively with trusted brands that have been leaders in the industry for over a decade. This ensures that every product meets the highest standards of craftsmanship, safety, and performance.
Customer-Centric Policies
We believe in providing clear communication and easy access to our policies:
Shipping PolicyRefund and Returns Policy
Privacy Policy
Shipping Exclusions:
We currently ship to all locations within the United States, except for Alaska, Hawaii, and Puerto Rico.
Free Shipping Nationwide:
All orders include 100% free shipping, ensuring a seamless shopping experience without hidden fees.
Returns and Damages:
For returns or issues with damaged goods, we follow a customer-first approach. Detailed instructions on initiating returns are outlined in our Refund and Returns Policy.
Customer Interaction
We focus heavily on clear and accurate communication to keep customers informed:
- Order confirmations are sent immediately after purchase.
- Notifications, including tracking details, are shared as soon as products ship.
- Additional updates and reminders are communicated via phone, text, or email to provide accurate delivery timelines.
Core Values and Guiding Principles
At Sun Kissed Yards, we are guided by the following values:
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Transparency:
- We ensure customers have access to accurate product information, clear shipping timelines, and accessible policies.
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Customer Satisfaction:
- From order placement to post-purchase support, we focus on delivering a seamless and enjoyable shopping experience.
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Quality and Trust:
- Our partnerships with leading manufacturers guarantee authenticity and excellence in every product.
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Commitment to Sustainability:
- By partnering with eco-conscious brands, we promote products designed with efficiency and sustainability in mind.
What Makes Us Unique
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Lifetime Support Post-Purchase Assistance:
- Our commitment doesn’t end after the sale. Customers can contact us anytime for product guidance, troubleshooting, or assistance with finding local installers.
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Free Shipping Nationwide:
- We make it easy for you to shop with confidence by offering free shipping to all eligible U.S. locations.
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Verified Authorized Retailer:
- As an official retailer for leading brands, we provide only authentic, high-quality products backed by manufacturer warranties.
Contact Us
Our team is ready to assist you, whether you’re selecting the perfect fireplace or need post-purchase support.
Email: management@sunkissedyards.com
Phone: +1 (406) 500-8510
Business Information
Legal Name of Entity
Sun Kissed Yards
Corporation Identification
734741010
Montana Registration Identification
E1472454 - 16297278
Business Address
821 N 27th St
Ste C Unit 1118,
Billings, MT 59101